On one of the statuses shared on the WhatsApp, there was this passionate plea about the lunch break poor poor poor bank employees are not allowed! Hugely sarcastic it was about how people spend hours looking at a JCB machine digging a road!! Acrimony itself it was about the bank clients not being able to fill forms!!!
Yes, absolutely agreed that a lunch break is the legitimate right of the righteous bank employees. Yet most all clients who come to the branch are employees somewhere, too! Why cannot there be a simple solution of staggering the lunch break so that at least two windows remain open.
As it is, most of the times, all the counters are never ever functional. If the branch is under-staffed, it is not the customer's fault, right? But, no, except for their personal favourites with whom they are busy chatting, simpering, carrying on personal transactions, bank employees are rudeness incarnate. They look at people as if they do not exist at all.
Personally I sure do wait it out utmost patiently if I have the misfortune of reaching a bank branch exactly when the lunch break begins. Yet this gentleness never is reciprocated. Except for an honourable exception or two, nobody is as rude as a bank employee, the lowest to the highest per branch. Practically everybody would agree with this universally acknowledged fact.
In the AI era, with huge computerisation, at any branch office, one spends hooooours for the simple most operation. Moreover, many client operations are anyways machine operated or managed online. Their mistakes, they would never ever accept. But gang up against a client, sure they would. Why must a bank be blank when it comes to basic, decent, straightforward communication? Commerce colleges sure need to work on their students' spoken skills!
Pratima@ Recently, in a private bank, I was told that I opened an account which I never ever did. I showed them their own documents, but to no avail. When I asked for the details of that fictitious account, they would not share it! Some authority, eh! Yet another bother is the "helpful" liaison officer who calls up any time, but is never available when needed. Honestly, attendance must be a MUST in commerce and management colleges, and communication skills should be a subject taught every semester both at the UG and PG levels!
Quote of the day: "Communication is the solvent of all problems, and is the foundation for personal development," says Peter Shepherd.
Word of the day: Irritation, frustration, vexation, frustration = Every branch of any bank!
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